Cover Up Blinds Warranty

Our Commitment to You Under Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. The benefits provided to you under this Cover Up Blinds Warranty are in addition to other rights and remedies available to you under the Australian Consumer Law.

Cover Up Blinds 5 Year Limited Warranty

This warranty is given to you as the original purchaser for as long as you own the blinds in a residential application and have the original sales receipt to present to us if a claim arises. THIS WARRANTY IS NON-TRANSFERABLE.

In the event a Cover Up Blinds custom-made blind is found to be defective in materials or workmanship, we will, at our discretion, repair or replace the blind which fails to comply with this warranty. Warranty claims must be accompanied by the original sales receipt as well as details regarding the nature of the problem and location of the blind. In the event there are multiple blinds in the same room, only the defective blind will be repaired or replaced. No person is authorised to increase or alter this warranty.

If your blinds are defective during the warranty period, we will repair or replace the defective product, subject to delivery and return charges. All custom-made products are warranted to be free from manufacturing defects in materials and workmanship. This warranty includes all materials, mechanisms, and components which make up the blind or shade.

Fabric & Componentry Warranty

• Componentry: All components (including chain drives, brackets, bottom rails, and aluminium tubes) are covered by a 5-year warranty from the date of purchase.

• Fabric: Please see the specific warranty periods for fabrics below.

Important Notice Regarding Fabric Warranty Period Adjustment

For all Cover Up Blinds products purchased and installed on or after 1st July 2025, the fabric warranty period for all fabric ranges, including but not limited to Evolution, Miami, and Visiontex, is 5 years from the date of purchase.

For products purchased and installed prior to 1st July 2025, the fabric warranty period remains at 10 years for Evolution, Miami, and Visiontex fabrics, as per the terms applicable at the time of your original purchase.

What is Not Covered by This Warranty?

This warranty will not cover issues that are a result of:

• Incidental or consequential damages.

• Misuse, abuse, or improper operation.

• Normal wear and tear. This includes, but is not limited to:

  • Plastics that crack or materials that lose their original colour intensity as a result of being exposed to the sun for long periods.

  • Cords, chains, or mechanisms that wear out through normal use.

• Overexposure to the sun, moisture, and exposure to salt air.

• Extraordinary use, improper handling, or alterations.

• Improper installation, maintenance, and care.

• Pet or insect damage.

• Damage caused by moisture, other than is found in normal atmospheric conditions.

• Minor and expected wavering, cupping, ‘V’ing or billowing in fabric.

Also NOT covered by this Warranty are any products that with the passage of time exhibit:

• Loss of colour intensity.

• Loss of pleating (if the product is not held in a raised position for a portion of the time).

• Yellowing and/or cracking of plastic parts and/or foam wood product.

Warranty Claim Processing

To make a claim under this warranty, the original purchaser must contact Cover Up Blinds to organise an inspection or the return of the product. Any unauthorised returns will not be accepted.

Once we receive your product, Cover Up Blinds will inspect it. If the defect is covered by this warranty, we will repair or replace it. If the damage is for reasons not covered by the warranty, the purchaser will be required to cover the costs of transport and any repair.

Unless previously agreed upon in writing, Cover Up Blinds will not be responsible for the labour costs of measurement, removal, or reinstallation of blinds, nor the cost of transport to and from our warehouse.

Replacements and Repairs Under Warranty

Discontinued items or colour selections will be replaced with the closest equivalent current product. Colours vary from lot to lot and may not exactly match previous purchases. In the event that a warrantied product is not repairable and cannot be replaced with the original style and colour, it will be replaced with the closest available product.