Shipping and delivery

Production and dispatch

Once your order is confirmed, we get to work cutting, sewing and assembling your blind. You’ll see an estimated dispatch date for your order at checkout and in your order confirmation email. These dates are indicative and reflect our standard production time.

When your blind is ready and on its way, you’ll receive a dispatch email with tracking details so you can follow its progress.

Shipping cost

Shipping is calculated at checkout based on your delivery address and the size of your order, so you’ll see the exact cost before you pay.

Authority to Leave

All Coverlight DIY deliveries include an Authority to Leave (ATL) instruction for the courier. This means the courier can leave your order at a safe place at your delivery address without needing a signature.

By placing an order, you authorise this. Once the courier has delivered the goods, responsibility for them passes to you, so please make sure your delivery address is somewhere parcels can be left safely.

Getting your delivery address right

Risk and title in your blinds pass to you at the time of delivery to the address you provide. Double check your shipping details at checkout. We’re not able to redirect parcels once they’ve been dispatched, and any reshipping costs caused by an incorrect address will be on you.

If you spot a mistake straight after ordering, email sales@coverlight.au as soon as possible and we’ll do what we can to update it before dispatch.

Delivery times and delays

Once your order leaves our warehouse, delivery times depend on your location and the courier network. Most metro areas in Australia are reached within a few business days, with regional areas taking a little longer.

While we work hard to dispatch on time, we’re not liable for delivery delays caused by third-party couriers, weather events, or other factors outside our control. If your tracking hasn’t updated for a while or you’re worried something has gone wrong, get in touch and we’ll chase it up with the carrier.

If your order arrives damaged or incorrect

We pack every order carefully, but transit damage and packing mistakes do happen from time to time. If your order arrives damaged or you’ve received the wrong item, contact us in writing within 14 days of delivery so we can sort it out.

Email sales@coverlight.au with:

• Your order number
• A few photos of the issue (and the outer packaging if it’s transit damage)
• A short description of what’s wrong

We’ll come back to you within one to two business days with the next step, whether that’s a replacement, repair or refund. Full details are on our returns page.

Sample pack delivery

Sample pack orders placed before 2:00 PM AEST Monday to Friday are dispatched the same day. Orders placed after this time, or on weekends and public holidays, are dispatched the next business day. Once the sample pack has left our warehouse, delivery times depend on the carrier and your location.

Warranty

Every Coverlight DIY blind is covered by a 5 year product warranty. Full terms are on our warranty page.

Questions

For anything to do with shipping, delivery or order tracking, email sales@coverlight.au with your order number and we’ll help you out.

For full purchase terms, see our Terms and Conditions. Your rights under the Australian Consumer Law aren’t affected by anything in this policy.