Returns and refunds
Every Coverlight DIY blind is custom made to your exact measurements, so returns work a little differently to off-the-shelf products. The short version: if something arrives damaged, the wrong item turns up, or your blind develops a fault, we’ll sort it out. We stand behind every blind we make.
If your order arrives damaged or incorrect
We pack every order carefully, but transit damage and packing mistakes do happen from time to time. If your order arrives damaged or you’ve received the wrong item, let us know within 14 days of delivery and we’ll make it right.
To help us move quickly, send through:
- Your order number
- A few photos of the issue (and the outer packaging if it’s transit damage)
- A short description of what’s wrong
Email sales@coverlight.au and we’ll come back to you within one to two business days with the next step, whether that’s a replacement, repair or refund.
If your blind develops a fault
Every Coverlight DIY blind is covered by our 5 year product warranty, with up to 10 years on selected fabrics. The full terms, what’s covered and what’s not, are on our warranty page.
If you think you have a warranty claim, email sales@coverlight.au with your order number and a description of the issue. We’ll review it and let you know the next step. Where a claim is approved we’ll repair or replace the blind at no cost to you, subject to delivery and redelivery charges in line with the warranty terms.
Change of mind, wrong size or wrong colour
Because every blind is cut, sewn and assembled to the measurements and finishes you supply at the time of order, we’re not able to accept returns for change of mind, incorrect measurements, or a different colour or fabric choice. This is consistent with Australian Consumer Law for made-to-measure goods.
Before you order, we recommend:
- Following our measuring guide carefully, and double-checking every measurement
- Ordering a fabric sample if you’re unsure about colour or texture
- Getting in touch if you have any questions, we’re happy to help you choose
A few minutes spent here can save a lot of hassle later.
What’s not covered
In line with our warranty, returns and claims aren’t accepted for issues caused by:
- Incorrect measurements supplied at the time of order
- Installation that doesn’t follow our installation guide
- Normal wear and tear, sun fade or loss of colour intensity over time
- Misuse, modification, improper handling or alterations
- Pet or insect damage
- Exposure to moisture or salt air beyond the product’s stated use
- Cracking or yellowing of plastic parts caused by long-term sun exposure
Return shipping
If a return is approved, we’ll let you know where to send the blind. You’re responsible for return shipping costs unless we’ve agreed otherwise in writing. If you’re sending a blind back, we recommend using a tracked service, as we can’t be responsible for items lost in transit.
Getting in touch
For anything to do with returns, refunds or warranty claims, email sales@coverlight.au with your order number and we’ll point you in the right direction. Most issues are sorted within a few days.
Your rights under the Australian Consumer Law aren’t affected by anything in this policy.
